Support Items

Terms and Conditions

This website is operated by Hempfield Labs, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Hempfield Labs, LLC. Hempfield Labs, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes..

Privacy Policy

This website is operated by Hempfield Labs, LLC. By visiting our site and/ or purchasing from us, you engage in our “Service”. This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our Services, including those offered through our website, emails, and mobile applications (collectively, the “Service”). Throughout the site, the terms “we”, “us” and “our” refer to Hempfield Labs, LLC. Hempfield Labs, LLC offers this website, including all information, tools and services available from this site to you, the user. Hempfield Labs, LLC is a Pennsylvania corporation with its headquarters in Lancaster, Pennsylvania. In addition, Hempfield Labs operates its extraction and manufacturing facility in Pottstown, Pennsylvania. When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

Age Restrictions on Purchases

You must be at least 18 years old to access this site. If you are under 18 years old you are not permitted to use this site for any reason. You must be of legal age required by the state or province you are in to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.

Information we collect, how we collect it and how we use it

We may collect and store information about you in connection with your use of the Service, including any information you transmit to or through the Service. We use that information to provide the Service’s functionality, fulfill your requests, improve the Service’s quality, engage in research and analysis relating to the Service, personalize your experience, track usage of the Service, provide feedback to third party businesses that are listed on the Service, display relevant advertising, market the Service, provide customer support, message you, back up our systems,

Disclaimer and Disclosure

Hempfieldlabs.com site disclaimer

Hempfield Labs shall not be held liable for any improper or incorrect use of the information and statements on this website and assume any responsibility for use of the information and statements by any individual or organization. Hempfield Labs shall not be held liable for any direct or indirect damages caused in any way using the information or statements on this website. This includes but not limited to procurement or substitute goods or services; loss of use, data, or profits; or business interruption. This disclaimer of liability applies to any damages or injury which may be perceived by you, the website user, to be caused by the information or statements on this website, or by using this website.

Hempfieldlabs.com food and drug administration (FDA) disclosure

These products are not for use by or sale to persons under the age of 18. These products should be used only as directed on the label. They should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this or any supplemental dietary products. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse these products. These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure or prevent any disease. By using this site you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited By Law.

ORDERS AND RETURNS

Registration

In order to gain access to some features of this website you must be a registered
user of Hempfieldlabs.com. At this time self-registration is not yet available. If you are interested in becoming a registered user you must either submit a Signup request form (retail or wholesale) or, if interested in becoming a reseller or send email to UserReg@HempfieldLabs.com. Please allow 1-3 business days for requested to be processed.

Payment Terms

Payment terms will be defined once approved as either a retail or wholesale customer,

Returns Policy

We at Hempfield Labs stand behind our products and services, and your satisfaction is our #1 priority. Our philosophy is to treat our customers fairly and reasonably in the hopes of building a long lasting and mutually beneficial relationship.

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs.

Shipping Information

Hempfield Labs offers free ground-shipping within the U.S. on all orders over $100.00. Orders within the U.S. under $100.00 are charged a flat rate of $7.99 for shipping. Ground shipping generally take 7 business days from placing an order to delivery. If you have additional shipping questions, please call us at +1 888-817-LABS (5227).

Shipping Services

Hempfield Labs exclusively uses UPS for our fulfilment services. All placed orders are shipped ground unless a different shipping service is selected when the order is placed.

Shipment Notification

The Hempfield Labs Fulfilment Center will send email notification when your order it ready to be shipped.